Chief Receptionist & Customer Service Supervisor

 تفاصيل الوظيفة

Job Responsibilities:



Lead and supervise front-desk and customer service operations.

Ensure a professional, welcoming, and patient-centered reception environment.

Oversee appointment scheduling and coordination between clinics and physicians.

Manage incoming communications and ensure proper routing and follow-up.

Maintain accurate electronic data entry and ensure strict confidentiality of patient records.

Coordinate effectively with internal departments to ensure seamless operational flow.

Contribute to operational planning and support the achievement of organizational goals.

Collaborate with the Marketing Department on patient communication and social media coordination.

Report directly to the GMSC Director and provide regular operational performance updates.



Qualifications & Requirements:



Bachelor’s or Master’s degree in Business Administration, Marketing or a related field.

Proven experience in customer service; healthcare sector experience is preferred.

Demonstrated leadership and supervisory experience.

Excellent communication and interpersonal skills.

Strong organizational and problem-solving abilities.

Proficiency in Microsoft Office and healthcare information systems.

Excellent command of English and solid knowledge of medical terminology.

Ability to perform effectively under pressure and within a multidisciplinary environment. Strong multitasking abilities and effective time management skills.

High organizational skills with strong attention to detail.

Strong communication skills and ability to work within a team.

Residency in Ramallah / Al-Bireh district is preferred.



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