تفاصيل الوظيفة
Responsibilities:
Handle escalated technical issues for residential internet services (ADSL, fiber, etc.).
Provide advanced troubleshooting via phone, remote tools, or on-site visits (if required).
Support and maintain network devices such as routers, modems, and access points.
Assist junior support staff in resolving complex technical cases.
Maintain detailed documentation of incidents, solutions, and recurring issues.
Provide occasional support to business clients, including troubleshooting VPNs, static IP setups, and corporate connectivity issues.
Ensure high customer satisfaction and follow-up on unresolved or sensitive cases.
Report recurring technical issues to the engineering or infrastructure teams for long-term resolution.
Qualifications & Requirements:
Bachelor’s degree in Computer Science, IT, Telecommunications, or a related field.
Minimum 2-3 years of experience in technical support, preferably in an ISP environment.
Strong knowledge of home networking and internet technologies.
Familiar with basic enterprise networking (VPNs, static IPs, DNS, routing).
Excellent communication skills in both Arabic and English.
Customer-first mindset with a polite and problem-solving attitude.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong documentation and reporting skills.
Certifications like CompTIA Network+, CCNA, or MikroTik are a plus.
To apply, please send your CV through the button below 👇👇👇